Privacy Policy

Overview

The business of Well Excel includes an online catalogue of e-learning products, services and resources that are made available through an online platform, and includes content by partners (all of whom are referred to as ‘affiliates’ for the purpose of this policy). Where the terms “Well Excel”, “WE”, “we”, “us” and “our” are used throughout this policy, they mean Well Excel Pty Limited (ABN 23 651 946 600) of 47 Baxter Street, Fortitude Valley, Queensland, Australia, 4006 and its related bodies corporate (as that phrase is defined in s50 of the Corporations Act 2001 (Cth), wherever they are located in the world).

This Privacy Policy has been created to express our commitment to protect information provided by users. Well Excel is aware of the current trend towards communications and distribution of information, and we have established protocols and security measures to keep your information protected from mischievous use, as far as reasonably possible.

The practices and policies described herein apply to all users of Well Excel. Each time you visit the website and use any of our services you are, by doing so, accepting the practices and policies described below. You agree that by using the products, services and website of Well Excel (together being the “website”) you are expressly and affirmatively consenting to our use of information that you have provided. Well Excel will only use that information for the purpose of providing the services mentioned on the website, together with periodically providing you information on its products and services.

Collection of Personal Information

For the purpose of operating the website effectively and providing the services described in the same, Well Excel may collect personal information from its users. Generally, we will inform you of the use of the information and provide optional fields to information that is not mandatory by the system.

Distribution of Personal Information

The use of your information will be restricted to the provision of the services that are characterized on the website, unless you expressly consent otherwise. If there are legal requirements to access your personal data, you will be informed before the event is conducted.

All users should be aware that by voluntarily displaying personal information in the website or an associated platform (such as in a Forum), that information can be accessed by other users.

Well Excel will only collect personal information from individuals by fair and lawful means which is necessary for its functions. Well Excel will only collect sensitive information with the consent of the individual and if that information is reasonably necessary for the functions of the website.

The information requested from individuals will only be used to provide you with Well Excel’s services, which may include providing you access to courses, videos, content and assessments; obtaining feedback about courses, videos, content and services; advise you of upcoming events; administer and manage your profile; further develop and improve our business and educational systems; and inform you about new products and services that we may introduce from time to time. If you choose not to provide certain information, Well Excel may be unable to register you as a user or member; or provide you with certain products and services.

Your personal information will be held by Well Excel for a period up to 30 years.

Disclosure of personal information

For the purposes set out above, we may disclose your personal information to the following:

• Service providers who assist with managing the services we provide to you including information technology, educational services, marketing, and debt recovery.
• Organizations involved in the transfer/sale of all or part of our assets or business.

Well Excel will not disclose an individual’s personal information to another person or organization unless:

• the individual concerned is reasonably likely to have been aware, or made aware that information of that kind is usually passed to that person or organization;
• the individual concerned has given written consent to the disclosure;
• Well Excel believes on reasonable grounds that the disclosure is necessary to prevent or lessen a serious and imminent threat to the life or health of the individual concerned or of another person;
• the disclosure is required or authorized by or under law; or
• the disclosure is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of the public revenue.

Where personal information is disclosed for the purposes of enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the purpose of the protection of the public revenue, Well Excel shall include in the record containing that information a note of the disclosure.

Any person or organization that collects information on behalf of Well Excel or to whom personal information is disclosed as described in this procedure will be required to not use or disclose the information for a purpose other than the purpose for which the information was collected by them or supplied to them.

Affiliate access

Our affiliates and other third-party service providers, which may include content & services providers, customer relationship, content management and hosting services, may also be given access to some or all of the above information for similar purposes. For example:

• Third-party content providers may have access to names of learners registered in their courses;
• Hosts of group and networking services may have access to the names of participants;
• Support and implementation partners may have access to information we collect for the purpose of assisting us deliver, support and develop our services and systems.

All such third-parties are bound by laws and regulations, wherever they are located in the world, and are required adopt and apply data protection policies and practices that are consistent with this policy.

Security and integrity of personal information

Well Excel is committed to ensuring the confidentiality, security and integrity of the personal information it collects, uses and discloses.

Well Excel will take all reasonable steps to ensure that any personal information collected is relevant to the purpose for which it is was collected, is accurate, up to date and complete.

Well Excel will store securely all records containing personal information and take all reasonable security measures to protect personal information it holds from misuse, interference, loss, unauthorized access, modification or disclosure.

Where Well Excel has no further use for personal information for any purpose disclosed, or is no longer required to maintain that personal information, all reasonable steps will be taken to destroy or de-identify the information.

Right to access and correct records

Individuals have the right to access or obtain a copy of the personal information that Well Excel holds about them. Requests to access or obtain a copy of personal information must be made in writing. There is no charge for an individual to access personal information that Well Excel holds about them; however Well Excel may charge a fee to make a copy. Individuals will be advised of how they may access or obtain a copy of their personal information and any applicable fees within 10 days of receiving their written request.

If an individual considers their personal information to be incorrect, incomplete, out of date or misleading, they can request that the information be amended. Where a record is found to be inaccurate, a correction will be made as soon as practical. Where an individual requests that a record be amended because it is inaccurate but the record is found to be accurate, the details of the request for amendment will be noted on the record. There is no charge for making a request to correct personal information.

Written requests for access to, to obtain a copy of, or correct personal information held by Well Excel should be sent to here.

International data transfer

As Well Excel operates internationally, personal information of users may be transferred across national and continental borders. Within Well Excel, such transfers are governed by internal controls and rules, consistent with this policy and the relevant legislation and regulation, including the GDPR.

Well Excel utilises Amazon Web Services (AWS) in its operations and to process and transfer data.

Amazon.com, Inc. (AWS) is certified under the EU-US Privacy Shield, which means that Well Excel can transfer personal data from the EU to the US in a compliant way. These certifications can be found at the EU-US Privacy Shield website: https://www.privacyshield.gov/list

IP Addresses

Well Excel web servers collect your IP address to assist us maintain the quality of the services provided and to be able to diagnose any problems with the system. The information collected is aggregate only and cannot be associated with your private information.

Cookies and log files

We allow limited use of various technologies to collect and store information when users visit our website. This may include using cookies (i.e., a string of unique data that a website stores on a user’s computer and that the user’s browser provides to the website each time the user returns) or similar technologies to identify the user’s browser or device. This helps us optimise our users’ experience and continually improve and tailor our products and services for users.

While users may set their browser to block all cookies or to indicate when a cookie is being set, it is not a recommended practice as it may restrict your access to our services.

We automatically log IP addresses, browser types and dates/times, which assists us provide support to users, diagnose user-initiated issues and queries, and conduct audits for security purposes.

Well Excel will never sell, hire or distribute any information to third parties which are not involved in the system unless there is an affirmative consent from the user.

Complaints about an alleged breach of the APPs

Where an individual believes that Well Excel has breached a Privacy Principle in relation to that individual, they may lodge a complaint using Well Excel’s grievance handling procedures.

Publication

This Privacy Policy is made available to persons seeking to register with Well Excel by publication on Well Excel’s website.

Access to Private Information

You are able to access and modify your private information at any time (unless the website is out of service). We encourage our users to frequently update and maintain their personal information. If you are having any problems with editions and updates, send an email to our support team.

Information Security

Your login username and password are unique and will not be distributed to any other party. Well Excel will confirm your username and password via email upon registration; it is your responsibility to keep it from others. We will not allow access to your details by third parties unless your explicit authorization is given.

Public Information

Any information posted in a Forum or web resource is regarded as public information. Although Well Excel strives to maintain the security of your personal information, we cannot protect it when placed in a public environment (bulletin board).

Communications

All written communications between users and Well Excel will be recorded for the purposes of providing end-user support and improving service quality. This information will only be accessed by our support team and only be used for the purposes of improving your use of the system.

Email Communications

Well Excel may contact you if there are any problems with your personal information, account details or other issues relating to the provision of our services. We will never contact you by email for the purposes of obtaining financial information (such as bank details or credit card numbers).

Telephone Communications

The Well Excel support team may contact users to help with problems they may encounter from time to time. We advise you not to provide your password during telephone communications.

Feedback

Well Excel encourages users to provide feedback about our website and services. All inquiries will be carefully considered and responded to by our customer support team (along with any actions it may require).

Online Newsletter

By registering with Well Excel you will receive our online newsletter to keep you informed of our services and special offers. Your name and email will be used for the delivery of the newsletter. You can automatically unsubscribe from the ezine at any time using the link within the ezine.

Advertising and Third-Party Information

The website may contain advertising and other types of information about third-party companies. Usually, the information will be linked to their website with the purpose of providing convenience to our users. Well Excel is not responsible for the information provided by these companies, whether in our website or theirs.

Nevertheless, Well Excel will review relevant information before publishing any details on the website. This process will occur in order to protect our users from viewing any type of inappropriate content.

Updates

The website content may be updated at any time. In the case of a major change, users will be provided with a notice either by email or through the website. Any changes to this Privacy Content or the Terms and Conditions will be updated on the website (we advise our users to periodically check the contents for any changes).

User Tips

• Do not provide your username or password to other people (unless absolutely necessary). If you must, it is recommended you subsequently change your password.
• Remember to log out and close your browser when you have finished a session.
• Ensure you do not expose private information in public notice boards.
• Be aware of security measurements when using a public computer.
• Be careful with hoax emails, unsolicited messages, and other suspicious communications, particularly if they ask for personal, financial, or account information.

Other Information

If you have any inquiries about this Privacy Content or any of our services, please email us.

Last updated: 30 March 2022